Return & Refund Policy
Returns
- 20-Day Window: Unworn, unwashed items with original tags/packaging may be returned within 20 days of delivery.
- Exceptions: Final sale items (e.g., clearance) are non-returnable.
Refunds
- Processing Time: Refunds are issued within 7 business days of receiving your return.
- Original Payment: Refunds go back to the original payment method. Store credit options available upon request.
How to Return
- Email [[email protected]] with your order number and reason for return.
- We’ll send a prepaid return label (U.S. only) or instructions for international returns.
Customer-Paid Returns
- U.S. returns: Free with prepaid label (deducted from refund).
- International returns: Buyer covers return shipping and duties.
Exchanges
- Size exchanges are free within the U.S. (email us first to confirm stock).
Damaged/Defective Items
- Contact us within 48 hours of delivery for a free replacement or refund.
Pro Tip: Add a “Returns” FAQ section (e.g., “How do I track my return?”) to reduce customer service inquiries.
Let me know if you’d like to include specifics (e.g., extended holiday returns)!
Why This Works:
- Balances flexibility (20 days) with fast refunds (7 days).
- Clearly outlines responsibilities (e.g., international returns).